We want you to feel confident ordering from OneTen Pharmaceuticals. Because our products are dietary supplements, over-the-counter tablets, syrups, sachets, and topical lotions, our returns policy follows standard health and safety practice for pharmaceutical and nutraceutical products.
Damaged, Defective, or Wrong Item Received
If your order arrives damaged, defective, expired, or is not what you ordered, we will replace it or refund you in full at no extra cost. Please contact us within 48 hours of delivery via WhatsApp at 0314-5257212 with your order number and a photo of the item received, and we will arrange a replacement or refund.
Unopened, Sealed Products
If you change your mind, unopened products in their original, sealed packaging can be returned within 7 days of delivery for a refund or exchange. The safety seal must be intact and the product unused. Return shipping costs for change-of-mind returns are the customer’s responsibility.
Opened or Used Products
For health and safety reasons, we cannot accept returns or exchanges on any tablets, sachets, syrups, or lotions once the safety seal has been broken or the product has been used — unless the item is defective. This is standard practice across the pharmaceutical and nutraceutical industry and helps ensure every customer receives a genuinely sealed, uncompromised product.
How Refunds Are Processed
- Paid via Bank/JazzCash transfer: refunds are sent back to the same account or number used for payment.
- Paid via Cash on Delivery: refunds are processed as store credit toward your next order, or arranged directly with you by our team.
Approved refunds are typically processed within 5–7 business days.
How to Request a Return, Replacement, or Refund
Contact our team with your order number and, where relevant, a photo of the product:
Phone: 0314-5257212
WhatsApp: 0314-5257212
Email: info@onetenpharma.com
We’re always there to care — if something isn’t right with your order, let us know and we will make it right.