Frequently Asked Questions

Everything you need to know before you order

Ordering

Do I need to create an account to order?

No. You can check out as a guest — just add products to your cart and complete checkout with your name, delivery address and phone number. Creating an account is optional if you'd like to track past orders.

How do I place an order?

Browse our Shop, use the Quick View button or open a product page to add it to your cart, then proceed to checkout. You can pay via Cash on Delivery or Bank/JazzCash transfer.

Can I order by phone or WhatsApp instead of the website?

Yes. Message us on WhatsApp at 0314-5257212 or call 0314-5257212 and our team will help you place your order directly.

Can I change or cancel my order after placing it?

Yes, as long as it hasn't been dispatched yet. Contact us on WhatsApp as soon as possible with your order number and we'll make the change or cancellation for you.

Products

Are OneTen products safe to use?

Yes. Our products are manufactured under ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 certified facilities, following GMP practices, and are registered under DRAP (Drug Regulatory Authority of Pakistan). Always follow the dosage instructions on the pack.

Can I take these products during pregnancy or while breastfeeding?

Some of our products, like FerusMax, are formulated with pregnancy and lactation support in mind. However, we always recommend consulting your physician before starting any new supplement during pregnancy or breastfeeding.

What makes Sonik SL different from a regular Vitamin B12 tablet?

Sonik SL uses Microlingual technology, designed for rapid absorption through the soft tissue under the tongue — bypassing the digestive system for significantly higher bioavailability compared to a standard swallowed tablet.

How should I store these products?

Store all tablets, sachets, syrups and lotions in a cool, dry place away from direct sunlight, and out of reach of children, unless otherwise stated on the packaging.

Shipping & Delivery

Which areas do you deliver to?

We deliver across Rawalpindi and Islamabad directly, and to the rest of Pakistan via our courier partners.

How long does delivery take?

Orders within Rawalpindi/Islamabad are typically delivered within 1–3 business days. Other cities across Pakistan usually take 3–6 business days depending on courier service in your area.

Is there a delivery charge?

Standard delivery is Rs. 200. Delivery is free on all orders over Rs. 5,000.

Payments & Returns

What payment methods do you accept?

We accept Cash on Delivery (pay the rider when your order arrives) and Bank/JazzCash Transfer (send us a payment screenshot on WhatsApp to confirm your order).

Is Cash on Delivery available everywhere?

COD is available across most of Pakistan. If it isn't available in your specific area, our team will let you know at checkout or when confirming your order.

Can I return a product if I change my mind?

Unopened products in original, sealed packaging can be returned within 7 days. For health and safety reasons, opened tablets, sachets, syrups and lotions cannot be returned unless defective. See our Refund & Returns Policy for full details.

Still Have Questions?

We're Always There to Help

Message us on WhatsApp or give us a call — our team responds quickly.