OneTen Pharmaceuticals (“OneTen”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit onetenpharma.com or place an order with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you browse our site, add products to your cart, or place an order, we may collect:
- Contact details: name, phone number, email address, and delivery address.
- Order information: the products you purchase, order value, and any notes you add to your order.
- Communication records: messages you send us via WhatsApp, phone, or our contact form, so we can respond to your enquiry or confirm your order.
- Technical information: basic browser and device information collected automatically to keep the site secure and working correctly.
We do not collect or store your debit/credit card or banking login details on our website. Cash on Delivery orders are settled with our rider at your doorstep, and Bank/JazzCash transfers are made directly to our account outside this website — we only ask you to share a payment confirmation screenshot with us on WhatsApp so we can verify and dispatch your order.
How We Use Your Information
- To process, confirm, and deliver your order.
- To communicate with you about your order status, delivery updates, or issues with an item.
- To respond to questions sent through our contact form or WhatsApp.
- To maintain accurate records for accounting, tax, and legal compliance.
- To improve our website and product range based on what customers order and ask about.
Who We Share Information With
We share the minimum information necessary with:
- Fatima Distributor and our delivery riders, solely to fulfil and deliver your order.
- Our bank, only when you choose to pay via bank/JazzCash transfer and need to verify a payment.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies
Our website uses essential cookies to keep your shopping cart and checkout working correctly (for example, remembering what is in your cart as you browse). These are functional cookies required for the site to operate and are not used to track you across other websites.
Data Security
We take reasonable technical and organisational measures to protect the personal information we hold from loss, misuse, or unauthorised access. However, no method of storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You can ask us at any time to:
- Tell you what personal information we hold about you.
- Correct any inaccurate information.
- Delete your information, where we are not required to keep it for legal or accounting reasons.
To make any of these requests, please contact us using the details below.
Children’s Privacy
Our products and website are intended for adults making purchasing decisions. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. The updated version will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out:
House No. B-89, Ground Floor, Street No. 06, Sector 2, Khayaban-e-Sir Syed, Rawalpindi
Phone: 0314-5257212
WhatsApp: 0314-5257212
Email: info@onetenpharma.com